Terms

Money Back Guarantee

Shop with confidence and risk free.  Your 100% satisfaction is guaranteed or your money is refunded.

Inspect and examine your family jewelry purchase for 15 days after you receive it - if not completely satisfied, return it for a full refund for whatever reason.

Customs and Taxes


American Customers

Canada and the United States have a Free Trade Agreement (NAFTA).  Regardless of which State you live in, you pay no; State taxes, import duties, brokerage fees, or any other additional charges.

By purchasing Canadian made jewelry, you receive the benefit of our low Canadian dollar and your purchase is free of import fees.  You also benefit from the large Canadian diamond market. 


Canadian Customers

Your orders are shipped from Canada and you pay 6% GST.  British Columbia residents pay 7% PST as well.  There are no provincial taxes for other provinces.

If you have bought online you will know that international purchases involve brokerage fees, currency exchange, duties, taxes, and excise fees.  Often all these along with insurance and shipping can total well over 30-40% on top of what you expected to pay. 

By purchasing in Canada, you can save a considerable amount of money and hassle versus importing goods from abroad on your own.


International Customers

Canada has free trade or special trade agreements with Commonwealth and some European countries, so duties and customs charges to those countries are either none or minimal.

However customs policies vary widely from country to country.  We urge our international clients to contact their local customs office for specific information.  The client is responsible for any applicable local customs import duties and taxes.

Returns & Refunds

Full refunds (less shipping charges) are provided immediately upon receipt of the return.  If the return is a result of our error, shipping charges are also refunded.  For return procedures click here. 


Warranties and Guarantees

All products carry the manufacturer's warranty and are warranted for one year against manufacturer's or workmanship defects. 

Any defective merchandise will be repaired or replaced, at the discretion of CanadaJewels, at no charge to you.  To return a defective item to us click here.


Payment Options

credit cards: Visa, MasterCard and American Express
checks: certified checks, money orders, travelers checks, bank drafts
for your protection we do not accept cash

Your credit card company will process charges in Canadian funds.  We accept payment in Canadian Dollars, US Dollars, Pounds Sterling or Euros. Other than Canadian Dollars, the currency exchange rates we display on our site are estimates only.


Payment Security

Online payments are filtered through the the secure gateway of GlobeCharge™ and then processed through the ironclad security of WorldPay™ the international leader in e-commerce payment processing.  Your personal and payment information is absolutely secure.


Shipping

We ship quickly and securely by the insured courier services of Canada Post.  Family Jewels products are each custom made to your specifications.  Your order will usually be shipped within 14-20 working days. 

We insure each shipment, that means that when your order is in transit to you is risk free. 

Packaging

Items are packaged inside an beautiful hinged "Always & Forever" presentation box.


Website Descriptions

We display the item descriptions and specifications based on information received from our suppliers.

For items containing multiple gemstones we list the average weight and quality of all such stocked items.  Total gemstone weight in all purchases may vary 0.02 carats from descriptions posted.

We make every attempt to avoid inaccurately displayed items however errors may occur, we reserve the right to correct all errors and we do not honour inaccurate or erroneous prices.


Internal Complaint Policy

We are committed to your complete satisfaction with our service and products.  We have procedures in place to provide you with fair, timely and effective means to resolve any problem with a transaction.

We take complaints very seriously, we record and monitor all complaints, we will acknowledge a complaint within seventy-two hours of receipt.

We address and strive to resolve a complaint within seven days of receipt.  In the unlikely event that we cannot reach a resolution that is satisfactory to you, we will recommend these two steps:
     1. contact the President of CanadaJewels directly click here
     2. failing resolution at our highest level, we are committed to using third-party dispute resolution services through the Better Business Bureau™ of Mainland British Columbia.