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Frequently
Asked Questions
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Frequently
Asked Questions
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Each ring
is made, cast specially to order and that jewelry process takes about 2 weeks.
We do not assemble them out of flimsy parts like others do. click here for more info |
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What finger do you wear a Mother's Ring on? |
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| That's a matter of personal preference. Some wear it with a wedding band and engagement ring, some wear it on a different finger or hand. Totally up to the recipient. | ||||||||||
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Can I have a word engraved on the ring rather than a name? Do you censor anything? |
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| Yes whatever word you wish and we do not censor or have any words that aren't allowed. | ||||||||||
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I do not know the ring size and want it as a surprise? |
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No worries the
rings are thick and solid and can easily be sized by any jeweler.
I'd suggest going for a size 7 as its a bit larger than standard 6 - more options on which finger to wear it on and rings
are always less expensive to size smaller than larger. click here for more info |
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I live in BC can I come and pick it up? |
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| No sorry our security and insurance do allow us to have visitors come to our offices (damn awful for our social lives). However we can have it for pick-up at our Westbank BC parent retail store. | ||||||||||
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I live in the USA what customs or additional charges are there? |
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Over half
of our customers are in the USA. You pay zero extra charges or
state taxes. click here for more info |
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What layout of birthstones to you recommend? |
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| Again its personal preference. I'd recommend separating the same colors if possible as it would be visually more appealing. | ||||||||||
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I can't afford the real diamond upgrade and am worried how White Zircon will look? |
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Natural White
Zircon (not to be confused with Cubic Zirconia - CZ) looks
super and is a real natural gem. click here for more info |
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| I want to get a ring for my daughter but she lives in Arizona could you ship it directly to her? | ||||||||||
| For sure and if you wish we will even include a gift card with your message and gift wrap it. | ||||||||||
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I don't know whether to get it in yellow or white gold what do you recommend? |
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| We sell about 60% in white gold. White gold seems more popular with younger women. See what color of gold the recipient wears now in their rings and match it to that. | ||||||||||
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Is 14Kt or 18Kt better is it worth the extra price? |
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| The higher the karat the more gold in the mix. Makes it more valuable not necessarily better. Family jewelry is for a life time so if you can afford it go for higher karat - makes it more special. However regardless of gold karat the jewelry will look the same and there is no difference on the durability or wear | ||||||||||
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I am a single parent and want a ring for my daughter. I do not want her deadbeat father on the ring what do I do? |
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| We understand. We have models that accommodate 2 gemstones and we do a lovely "duo ring". Maybe place your own birthstone on both sides of your daughter's (yours-daughters-yours) as you fill both roles so that may be appropriate. Many use diamond or white zircon to fill a space... some use (daughter - parent - daughter) | ||||||||||
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Do people put the family pet on a mother's ring or is that silly? |
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| There are no rules - you do what you want. Yes many add family pets or non-family people, that are special in their lives. Family has a very broad definition and its yours to define. | ||||||||||
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I want a different gem for June is that possible? |
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For sure.
Pearl and Alexandrite are the traditional June birthstones.
Pearl is too fragile for a family ring and genuine Alexandrite costs
more than a diamond. If you would prefer a man-made synthetic
Alexandrite let us know. No price difference. Although
very rare and pricy natural alexandrite is available ask us for a
quote if you are interested in that. click here for more info |
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What if I don't like it? |
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You will like it -
if you don't - send it back for
a refund. No one else on the planet gives you that warranty
for custom made jewelry! click here for more info |
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My wife gets a rash when she wears gold rings, any suggestions? |
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More than likely
that she has a nickel allergy. Stay away from white gold (has
nickel in the alloy) and go for 18Kt yellow gold jewelry. click here for more info |
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Robin I read your comment about nickel allergy, my wife wears hypoallergenic earrings and still gets a reaction? |
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Stainless steel
which is all hypoallergenic is, contains 8% nickel. Please
read the link - its an excellent discussion of the problem on our
parent company's web site. click here for more info |
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Is the parcel insured or is that extra? What if it doesn't get here? |
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| Yes our parcels are insured and that cost is included in the shipping charge. We guarantee it gets delivered to your address. There is absolutely no risk to you. | ||||||||||
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When ordering name jewelry what symbols or characters are available? |
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| No - sorry only letters are available and the font can not be changed. Each style has a limit on the number of letters which can be used. | ||||||||||
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Can I get a family ring in sterling silver? |
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| No - sorry we only do high quality jewelry in karat gold. | ||||||||||
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Canadian Delivery Time  patience it takes 14-20 working days to make custom family jewelry we ship within Canada by Canada Post Priority Courier or XpressPost 2-3 days delivery time to most urban centers |
patience it takes 14-20 working days to make custom family jewelry |
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Questions & Advice  Our Internet staff are non-commission and will provide you with objective and accurate advice and product information
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Satisfaction Guaranteed
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Shipping  We ship worldwide by Canada Post traceable and insured. Shipping to PO Boxes is okay. CanadaPost will email you with a tracking number when we ship parcel tracking
For your parcel tracking number or shipping questions
and information please contact Karen
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You the client are responsible for any and all applicable local customs import duties and taxes. | ||||||||
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