Returns for Refund

Returns

In the rare situation where you are not satisfied with any purchase from us...

You may return any item for refund within fifteen(15) days of the date you received it.
To send us an item under warranty for repair or replacement click here.


Refunds

Full refunds will be issued in the method you paid, usually within 48 hours of our receipt and examination of the return.  Shipping charges are your responsibility and are not refunded unless it was our error with your order.


Exchanges or Credit

Should you wish to exchange the item for something else, we will issue you a credit that can be used at anytime with CanadaJewels.


Return Procedure

Email us at karen@canadajewels.com - we will send you a return authorization code.  We do not accept parcels without an authorization code.

Securely package your item, along with all the item documentation, instructions, warranties, gift boxes and certificates you received - there is no need for the catalogs to be returned.

When you address the parcel do not use CanadaJewels, (for security reasons)
please use "CanadaJ".  Don not write diamonds, jewellery or watches anywhere on the parcel.

Please ship via a traceable method as you are responsible for the parcel reaching us.


For International and USA Returns

Essential !!!  (fail to do this - we will refuse the parcel!!)

Place a copy of the invoice or a note inside the parcel with "Returned for Refund" boldly and clearly written on the paper. 

On customs document define the item as "personal accessory" and state clearly that this is...
"a purchased Canadian item being returned for refund."

(for Canadian customs clearance)

this is essential - if you do not do this we will be charged 13% duty/taxes plus brokerage fees on the return

do not insure the item for more than $100

DO NOT ship UPS or FEDEX as customs brokerage charges may apply - please ship by your national postal service (our American clients please use USPS)

We will email you confirmation when we have received your return and issued you a refund.


What May Not Be Returned for Refund

• Items that have been altered, sized or engraved

• Items that are no longer in new condition, that have been worn or damaged

• Items that have been in your possession for longer than the fifteen(15) day inspection period

• Items without a return authorization code

• Jewelry or watches without the box, packaging, certificates, instructions, warranty cards and guarantees we sent you with it
   

Shipping Label

Your shipping label should look much like this with the return authorization code (xxx) we sent you added.
 

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