Warranty

Warranties

We carefully inspect every item when it enters our inventory and we inspect it again before it goes into your parcel.  Warranty situations are rare but regrettably sometimes they occur.

CanadaJewels and our suppliers warranty all items we sell.  If an item is found to be defective in material or workmanship for one year, CanadaJewels will repair or replace the item at no charge to you.

Gold chains are warranted by CanadaJewels for 2 years and repaired or replaced if broken.

If you wish to return an item for refund not warranty click here.


Watches

For watches please refer to the warranty that came with the watch.  It is faster and more efficient for you to deal directly with the manufacturer of the watch, follow the instructions on the warranty information. 

Unlike many online dealers CanadaJewels is an authorized dealer of the watch brands we market.  Manufacturers will honor your warranty without any difficulty.


What Is Not Under Warranty

• Items that have been repaired, altered or sized by persons or businesses other than CanadaJewels or JK Schmidt Jewellers.  Reputable jewellers warranty their work, refer to them for problems with an item following their repair, sizing or alteration

• Items that have been abused or damaged voids the warranty

• Items that have been in your possession for longer than the warranty period are no longer under warranty

Please appreciate that a warranty is not an insurance policy, a warranty covers defects in material or workmanship only, not damage caused to an item.  Gold chain is an exception and will be repaired or replaced regardless of how the damage was caused.

If an item is not covered by warranty we will work with you to find a solution at a reasonable repair or replacement cost.


Warranty Return Procedure

Email us at karen@canadajewels.com - we will send you a return authorization code.  We do not accept parcels without an authorization code.

Securely package your item, along with all the item documentation, instructions, packaging and certificates you received.

On the top of the address label write " return code# (the authorization code)".

When you address the parcel do not use CanadaJewels, (for security reasons)
please use "Robin Kenndey  c/o CanadaJ".  Nor write diamonds, jewellery or watches anywhere on the parcel.

Please ship via an insured and traceable method as you are responsible for the parcel reaching us.

We will email you confirmation when we have received your warranty return.

Once the item has been repaired or replaced we will send it back, at no shipping cost to you.
 

For International and USA Returns

Place a note inside the parcel explaining what is wrong and your name and address with "Returned for Repair" boldly and clearly written on the paper . 

On customs documents define the item as "personal accessory" and state clearly that it is "a purchased Canadian item being returned for repair."  (for Canadian customs clearance)

DO NOT ship UPS or FEDEX as customs brokerage charges may apply
please ship by your national postal service (our American clients please use USPS). 

 

Shipping Label

Your shipping label should look much like this with the authorization code (xxx) we sent you added.
 

copyright © 2005-06  ~  CanadaJewels  ~  all rights reserved